Client Grievance Form

Dear Quest Community Members,  

You have a right to file a grievance (make a formal complaint). Your grievance will be kept confidential, except to the extent necessary to resolve the issue. No retaliatory action may be taken against you.  

If you wish to file a grievance, please ask to speak with the Human Resources Manager or complete our grievance form. You may have a Quest Center representative of your choice to help you complete the form, or request that a clinician or staff member at Quest Center complete the form on your behalf.  

Upon submission, your grievance will be reviewed by Human Resources. In most cases, HR will meet and respond to your complaint within 5 business days. If more time is required to investigate and resolve the issue, a written notice will be sent to the individual who files the grievance, extending the time up to 30 days and detailing the reason why.  

If you feel your grievance is urgent (may cause significant physical or mental harm if not addressed within 48 hours), you may indicate this on your form or notify Human Resources directly. The HR Deptartment will respond to your urgent grievance within 48 hours.  

To submit this form, please email it directly to HR@quest-center.org, hand deliver it to our Front Desk Staff, or put it inside the blue lockbox in our main lobby, or mail it to c/o Human Resources at 3231 SE 50th Street, Portland, Oregon 97206.