HIV SERVICES PROGRAM COORDINATOR
Reports to: Director of HIV Services
Hours: 1.0 FTE (40 hours/week)
Salary: DOE, generous benefits including medical/dental/paid time off.
Location: Quest Center, 2901 E. Burnside St., Portland 97214
For immediate hire.
ABOUT QUEST CENTER FOR INTEGRATIVE HEALTH:
Quest Center is a nonprofit healthcare clinic that provides multidisciplinary and integrative healthcare in a community-based setting to all people, regardless of income. We are licensed by the state of Oregon as a mental health and substance abuse program. We believe that people thrive when their physical, emotional, spiritual, and social needs are effectively met.
We work to assist our clients to sustain lifestyle changes that support healing, and to effectively strengthen those diagnosed with chronic or life-challenging illnesses, including HIV/AIDS, mental health disorders, chemical dependency, and cancer. We are proud to be recognized for our service delivery to the LGBTQ+ community.
ABOUT THE POSITION:
The HIV Services Program Coordinator (HSPC) position oversees three federally funded Ryan White programs for people living with HIV (PLWH). This position requires excellent organization skills, a solid understanding of the social determinants of health, expertise in program administration, and an ability to promote client-centered programming. The HSPC should possess the knowledge, connections, and humility to provide and expand HIV Behavioral Health services to marginalized communities for whom the impact of HIV is most severe. Addressing health equity gaps along lines of race, ethnicity, sexuality, and gender expression is of utmost importance.
The HSPC is responsible for coordinating the following programs:
- Women of Wisdom: The Women of Wisdom (WOW) program offers a community of support and sisterhood to women living with HIV, and their children. Every Wednesday, WOW offers a rotating schedule of education programs, wellness workshops, and a drop-in support group with free childcare.
- HIV & Behavioral Health Peer Support: The HIV Peer Support program provides individual and group support to individuals navigating the intersecting worlds of HIV, Mental Illness, and Addiction. Using a model that values lived experience as a way to promote recovery, our certified Peer Support Specialists serve as an invaluable resource for those experiencing challenges in recovery from mental illness or addiction.
*This program encompasses two distinct, but interrelated contracts: Mental Health Peer Support and Substance Abuse Peer Support.
FUNCTIONS AND DUTIES:
PROGRAM COORDINATION AND ADMINISTRATION:
- Maintain strict federal contract compliance while ensuring the greatest possible quality of care
- Monitor Client Eligibility for all RW contracts. Schedule and conduct 6-month and annual RW Eligibility Determinations
- Monitor and work towards attaining program outcomes. Work with the HSM and HIV Services team to implement program development and quality improvement initiatives based on outcome results, client feedback, and team input
- Complete monthly CAREWare data entry
- Assist the HSM in providing creative leadership for program improvement efforts. Help lead the HIV Services team in developing and implementing a Quality Management Plan and bi-annual Quality Improvement projects
- Maintain a bird’s-eye scope of ongoing and upcoming Quality Improvement efforts. Ensure that consistent progress is made toward QI goals
- Document program successes and challenges in order to co-author quarterly contractor reports
- Manage contract-related purchasing and paperwork
- Assist the HSM with Ryan White contractor requirements, as needed
- Assist program staff with event planning and coordination
- Coordinate the agenda of weekly team meetings and oversee the timely completion of all assigned action items
- Provide task organization and oversight for WOW Facilitator, WOW Peer Mentor, and Peer Support Specialist (PSS) staff
- Ensure satisfactory job performance by helping staff balance key priorities: execution of program tasks, time management, quality client care, clinical documentation, community partner outreach, and progress toward contract goals
- Compare monthly work logs to clinical chart-notes for accuracy
- Maintain updated training materials for staff development and coordinate training for new hires
- Assist the HSM in promoting staff growth by identifying and providing resources to achieve professional development goals
DIRECT SERVICE PROVISION:
- Conduct new client intakes and eligibility determinations for Peer Support and WOW programs
- Provide backup for direct service as-needed (WOW & PSS programs)
- Assist with crisis management, when needed
- Chart all client interactions according to federal, state, and local Administrative Rules
COMMUNITY OUTREACH AND ENGAGEMENT:
- Help schedule and conduct outreach events to promote HIV Services programming and increase new client referrals
- Attend networking meetings to expand and nourish relationships with referral sources
- Prepare and distribute the HIV Services Monthly Calendar mailing
- Collaborate with community partners for annual AIDS Walk, PRIDE parade, Holiday, and other events
- Maintain a thorough working knowledge of, and relationship to, community resources for optimal client wraparound care. Maintain updated community partner database
- Excellent organizational skills and ability to multitask
- Experience with program development, program administration, and/or project management
- BA in Community Development, Public Health, Healthcare Administration, Social Work, or related field
- Experience in the HIV/AIDS services field. Familiarity with HIV issues including disclosure, as well as various sexuality issues
- Knowledge of substance use disorders and treatment. Lived experience with recovery a plus
- Familiarity with substance abuse and mental health programs in Portland
- Cultural humility regarding issues of race, gender, sexuality, ethnicity, and class. Ability to effectively interact with co-workers and clients with diverse backgrounds
- Strong oral and written communication skills (Bilingual English/Spanish preferred)
- Ability to manage time and meet deadlines in a fast-paced environment
- Ability to work as a team member as well as independently
- Advanced critical thinking skills and creativity
- Ability to maintain accurate records and necessary paperwork
- Advanced computer and keyboard proficiency using Microsoft Office software (Word, Excel, Outlook) and the internet;
- Ability to maintain appropriate professional boundaries with clients and co-workers
- Must adhere to agency’s code of conduct and non-discrimination policies
Strong candidates will be well-versed in local HIV/AIDS, Mental Health, and Addictions services, and have experience developing and improving programs to the LGBTQ+ population as well as cis- and trans-gender women. Applicants should be able to relate to clients in a genuine, mutually respectful manner, while also demonstrating a high level of administrative and organizational competence.
Competitive salary rate, and a comprehensive benefits package including: full medical (with vision and alternative care) / dental insurance; short-term disability insurance; generous paid vacation and PTO; access to EAP services; and a 403(b) retirement plan.
Please submit a cover letter explaining your interest in Quest Center, along with your resume and 2-3 references to email@example.com. In the subject line, reference “HIV Services Program coordinator”.
We are unable to accept telephone inquiries regarding this position.
***Quest Center for Integrative Health is an equal opportunity employer. ***